Mediation Works MK

With over 20 years of providing mediation services, our fully trained and experienced mediators will sit and talk with those in dispute, helping them to work together to achieve a their own, mutually acceptable solution. Our service is confidential, completely impartial and most importantly, effective.

Community Mediation

Are you feeling intimidated, frightened or stressed due to a disagreement with a neightbour? Mediation Works can help and we currently offer these services FREE to residents of Milton Keynes.

Workplace Mediation

Using mediation to solve workplace disputes is both effective and cost efficient. Find out why more and more UK companies are using mediation to resolve conflict in the workplace.

Peer Mediation

Mediation Works operate within schools to help teachers, parents and students work together to the child's best advantage. Teaching young people to be tolerant and forgiving builds stronger communities in the future.

Civil Mediation

Do you have a dispute over something that you have bought or sold? Are you dissatisfied with a product or service you have received? Mediation could the the solution that will help you to move forward.

Latest News

All the Latest News from Mediation Works MK.

What is Mediation

Mediation is quite simply, a way of getting people who are not getting on, to do so... It is voluntary, it is informal and it is consultative. But most of all it works!

Meet the Team

Our amazing team of mediators come from a wide range of backgrounds, many are volunteers and all want to help you find a solution to your problem.

An Invaluable Service

It allowed me to deal with the issues I had with a colleague and find a way of working moving forward
John Doe

What is Workplace Mediation?

Over the past 20 years, mediation has transformed from playing a minor role in workplace dispute management, to becoming a mainstream activity; employed by some of the worlds largest companies. Mediation Works would like to offer it's wealth of experience in this area to Milton Keynes and local businesses.

Over recent years, increasing numbers of business leaders and HR professionals have expressed serious dissatisfaction with formal and legal remedies to workplace disputes. The cost of poorly managed workplace disputes has been put at over £24bn per annum to UK businesses according to the CIPD, absorbing 20% of manager's time and resulting in 370 million working days lost.

CIPD has identified a number of symptoms of workplace disputes:

  • De-stabilised teams and toxic workplaces
  • Wasted time, money and energy
  • Project slip and missed deadlines
  • Loss of man hours through stress and sickness
  • Discreet sabotage by disgruntled parties
  • Loss of staff

Most disputes are triggered by seemingly small issues that, if dealt with quickly and effectively, will have no lasting effect on the workforce. However, if left to develop and fester, these issues can soon become a source of major discourse.

How can Mediation help?

Mediation is now being used by many UK organisations to help resolve disputes speedily and effectively. These organisations are now reporting benefits for their managers, employees and customers. In fact, CIPD's own figures show that 60% of companies using mediation see a significant reduction in formal grievances and a reduction of employment tribunal claims by almost 50%.

For a free, confidential talk about how mediation can help you, click here or call 01908 200828.

At Mediation Works, our mediators are trained to facilitate difficult conversations and guide the parties to a mutually agreed solution. As an external body, our mediators are non-judgemental, totally impartial and completely confidential. From a variety of different origins, cultures and backgrounds, our mediators are all highly trained and experienced; so we are confident that we can find the right mediator for your business. Meet our Mediators here.

How much does it cost?

All initial consultations are completely free of charge and our standard charge for face to face mediation is £900. Disputes that have been allowed to become entrenched can take longer to resolve, this will be discussed at the initial consultation. The cost of mediation is a fraction of the cost of not mediating, e.g. manager’s time, staff sickness and absence, team under-performance and time spent on formal grievance procedures.

Corporate Social Responsibility

Mediation Works has carried out FREE community mediation to the residents of Milton Keynes since 1992. To continue to offer this service, we rely on businesses buying our expertise for their own employees. We believe that this ensures Milton Keynes remains a desirable and wonderful place to live. Our mediators gain experience in a diverse range of situations and businesses take advantage of the highly skilled mediators that we attract and maintain.

Who are Mediation Works?

Mediation Works have been delivering mediation services in the Milton Keynes area since 1992. Our mediators are a team of diverse men and women of mixed ages, cultures, physical ability, sexuality and life experiences. Our track record speaks for itself, with over 80% success rate. To read some of our testimonials, click here.

We offer an impartial, confidential and independent service. For more information please feel free to contact us here.

Mediation is entirely voluntary and not a legally binding process. All parties have the right to seek independent legal advice.

What is Community Mediation?

Are you feeling intimidated? Frightened? or suffering stress as a result of a disagreement with a neighbour? At Mediation Works, our aim is to bring people who are in dispute together, through listening and talking to each other. Our skilled mediators are from a wide variety of backgrounds and help people reach a resolution to reach agreements by establishing understanding. Community mediation all is about resolving disputes between neighbours, tenants, landlords and those living in the same locality.

Who are Mediation Works?

Mediation Works have been delivering mediation services in the Milton Keynes area since 1992. We are an independent organisation and many of our mediators are volunteers, offering their skills and expertise to the residents of Milton Keynes. Our mediators are a team of diverse men and women of mixed ages, cultures, physical ability, sexuality and life experiences. They are non-biased and non-judgemental
We offer a free, impartial, confidential and independent service.

Mediation is entirely voluntary and not a legally binding process. All parties have the right to seek independent legal advice.

How can we help?

  • Listen fairly to both parties and remain impartial
  • Help people to think through what they can do
  • Help people to sort out the issues involved and to reach agreements they can live with
  • Keep the whole matter confidential
  • Keep in touch to see if arrangements are working.

How much does the service cost?

The service is free for neighbour disputes within Milton Keynes. Other types of dispute will incur a charge.

Whatever the situation, the cost to you will be your goodwill and willingness to reach agreements. People wanting to go through mediation must be prepared to make the time that is needed to work through the process, but the rewards are a stress free existence and an improved quality of life.

For more information about this or any of our other services, please contact us here.

We would appreciate any voluntary donations from our users. If you would like to make a donation please click here.

What is Peer Mediation?

Many will have experienced the pains of unhappy school days, but more than ever, conflict is an inevitable part of young people’s lives. Left unresolved it can result in consequences that can be damaging and harmful for the young people themselves, for their friends, families, neighbours and the wider community. When worked with creatively, conflict is an opportunity for growth and change, for forging new understandings and deeper relationships between individuals and groups.

Whether you are a parent, teacher or a child, emotions run deep and even trivial situations can quickly become conflict, if not handled expertly and with care. Peer mediation in schools is the resolution of conflict through listening and talking. Each party is given time to express themselves and our highly trained mediators will help the parties in dispute to come to a resolution.

Peer mediators, some as young as six or seven, are trained in the necessary skills and diplomacy by teams of adults and children who are already involved. The strongest input comes form the peer mediators themselves. They have learned to listen, not to make matters worse, and to help those in conflict understand their mutual interests.

To find out more about this service or any of our others, please contact us here.

What is Civil Mediation?

Do you have problems with a contract? A Breach of Tenancy? A Consumer Complaint? Or are not satisfied with Customer Service? If you have a dispute after entering a commercial relationship Civil Mediation offers a fast, effective and less stressful way of resolving disputes that might otherwise end up in court.

Civil Mediation is an effective way of resolving disputes. It allows people in a commercial relationship (generally governed by contract) who have a dispute, to seek an outcome themselves, assisted by trained mediators.

Disputes and conflicts covered by our Civil Mediation Service include those diverted from the courts and other direct referrals in contexts such as: -

  • Contracts for goods and services between consumers and businesses, or between businesses
  • Landlord and tenant issues
  • Contracts for services
  • Land disputes about boundaries, trespass and access
  • Land development and land use
  • Building disputes
  • Disputes within business partnerships

Mediation Works MK has a panel of experienced Civil Mediators. Members of the panel are available to work on such cases.

Noisy Neighbours

Noisy Neighbours

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Are you experiencing noise problems with your neighbors?
Why not take a look at how Mediation Works MK helped resolve the situation.

Noisy Neighbours

An angina sufferer in his 60’s, also suffering from high blood pressure, experienced acute problems each evening feeling angry and frustrated at the loud music coming from next door. Even when the neighbours were out, he would react in anxious anticipation of the music. His sleep was seriously affected. He called the Police out, but each time, the music started after they had left again. It was the Police who referred the matter to mediation.

The young neighbours were angry that the Police were involved and they had not been approached directly. They also felt that should be free to enjoy their music in their own home.

When the neighbours met in a round-table meeting, they were able to hear each other’s points of view. The younger couple hadn’t appreciated their neighbour’s medical problems. The older neighbour hadn’t realised how they felt when the Police suddenly appeared.

They agreed on an acceptable volume level for the music, and a time that it would be turned off by each night. If the younger couple were going to have a party, they would inform their neighbours at least the day before. They agreed that if any further problems were experienced, they would talk to each other about it rather than call the Police.

Three months later, the arrangement was working well, and the neighbours were freely communicating about much more than just problem areas.

Bridging the Generation Gap

Bridging the Generation Gap

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Bridging the generation gap can be a difficult job. Why not see how Mediation Works MK helped resolve the situation.

Bridging the Generation Gap

An elderly lady reported having problems with a neighbour whose children made a considerable noise all day and night! Visiting Mediators listened as she told them how she was already very distressed at losing her husband and the noise from her new neighbours’ children was adding to her difficulties. At the same time, she was afraid to approach them herself in view of the impression she had of them.

When Mediators visited next door, they found a young couple with 2 small children, both parents working away from home all day, who were surprised to hear about the noise problem. They were, however, extremely sympathetic. They had not met their elderly neighbour and had no idea of her circumstances.

The problems seemed to have started from the day they moved in, based on a misunderstanding. The young couple were willing to meet their neighbour to talk about matters. She, however, was apprehensive. Eventually, she agreed to a meeting where the Mediators would be present. An hour into this meeting, the two neighbours had become friendly and at the end, the young couple offered their elderly neighbour a lift home.  Our follow-up some time later showed that not only had they reached agreement, but were building a good relationship between them.

Boys will be Boys…

Boys will be Boys…

General Mediation

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Children just want to have fun... Why not see how Mediation Works MK helped resolve this situation.

Boys will be Boys…

Mrs A called her Housing Office to complain about noise from her neighbours. The case was referred by the Housing Officer to Mediation Works, who wrote to Mrs A. to confirm that she wanted mediation and to check further details.

When mediators called, they heard Mrs A’s concerns about noisy children running up and down an alley until 11pm. Also, she heard young people next door playing very loud music during the day in the house and garden with all the doors and windows open. She’d always liked her neighbours and had asked for the music to be turned down but a young man (the son, she thought) told her to “**** off and get a life”. She dared not approach them again.  A somewhat deaf, 80 year-old widow, all she wanted was to be able to hear her TV or radio.

When mediators visited her neighbours, they were surprised to hear about “a problem with the neighbours”. They had lived there for 20 years and “never had a cross word with anyone”. They had no idea who had complained or why.  Their 16-year-old son was at school all day.

Asked about holidays, they said that he was “left to his own devices”; but insisted he was a responsible boy and no trouble. The son came in to meet the mediators and told them that Mrs A had complained about his music. He admitted that, as it was very hot, he and his mates had been in the garden playing CD’s. His parents seemed surprised, and questioned him. He admitted that the house had been a centre for a few friends to gather in; they had been dinking “not a lot”, “just a few cans”, and they had played music “at the proper level so that you could really hear it” (!). The parents assured the mediators that they would deal with this matter.

The Mediation Works mediators returned to Mrs A and told her what had happened.  They asked her to contact the Service again if there was any further trouble.

Mrs A rang two weeks later to say that all was quiet and that her neighbours plus their son had been to apologise. They had asked her to go straight to them if it ever happened again. In fact, both parties thanked the Mediation Service for opening up communication and for their help in finding a satisfactory solution.

 

 

Feb 25 2013

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About Us

Mediation Works is an independent voluntary community-based organisation established in 1992, which works with any resident of Milton Keynes involved in a dispute. We aim to be accessible to all residents of Milton Keynes.

We offer an impartial, confidential and independent service. Mediation is entirely voluntary and not legally binding. All parties have the right to seek independent legal advice.

Our services for Community Mediation within the Milton Keynes area are free. For other issues, we do charge. Please ask for details.

We enable parties who are in dispute to work together to reach agreements by establishing understanding based on just listening and talking to each other. The first thing that happens in mediation is talking about the dispute. More often than not, this goes a long way to resolving the situation. If communication has broken down, mediation can help to get people talking again. Getting involved in mediation shows that you are attempting to resolve matters before they become even more difficult.

Mediators are a team of diverse women and men of mixed ages, cultures, origins, physical ability, sexuality and life experiences. We also regularly recruit and train volunteers in mediation skills so that they can also become highly skilled in helping people resolve disputes.

We are involved in:

  • Community Mediation - between neighbours, tenants and landlords, etc
  • Civil Mediation - between buyers and sellers
  • Workplace Mediation - between employees or employees and management
  • Peer Mediation - in schools
  • Giving Training - in conflict resolution skills

We operate by:

  • Listening fairly to both parties
  • Helping people to think through what they can do
  • Helping people to sort out the issues involved and to reach agreements they can live with
  • Keeping the whole matter confidential
  • Keeping in touch to see if arrangements are working

We have been awarded the Community Legal Service Mediation Quality Mark award, presented by the Legal Services Commission (LSC), in recognition of the professionalism and quality of service provided by the team at Milton Keynes Community Mediation Service in their work resolving disputes affecting local communities in Milton Keynes. We have been externally assessed by the Community Legal Service and will continue to be monitored in the future to ensure that the highest possible standards are maintained to the requirements of the LCS Mediation Quality Mark.

For more information, please contact us.

Our History

Established in the depths of MKC Saxon Court Building in 1988, The MK Development Corporation Officer was very keen to set up this organisation to help resolve neighborhood conflict.

In 1992 the first constitution was created aiming to resolving conflict amicably and recruiting local volunteers to be part of the core team of experienced community mediators.

In 2013 we celebrated our 21st Birthday in MK and are still going strong.

The Office Hub

The Office Hub

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" The Office Hub - Click the eye to read more "
The Board of Trustees

The Board of Trustees

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" The Board of Trustees - Click the eye to read more "
Our Mediation Team

Our Mediation Team

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" Our Mediation Team - Click the eye to read more "

Drop us a line!





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Address

Acorn House
379 Midsummer Boulevard
Central Milton Keynes
MK9 3HP

Call us on 01908 200828 between 9.30am and 5.30pm Mon-Fri

Email us via the form above


Mediation Works MK

A Milton Keynes based Mediation Service

Mediation Works MK enable parties who are in dispute to work together to reach agreements through understanding based on listening and talking to each other.

The areas of mediation offered are:

    • Community Mediation

 

    • Peer Mediation

 

    • Workplace Mediation

 

  • General Mediation

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